Software Customer Support

Naples, FL
United States

Experience Required
Employment Type
Work Schedule

Job Description
CentralReach is a leading provider of EHR and practice management solutions that enable applied behavioral analysis (ABA) clinicians and educators to produce superior outcomes for people with autism and related disorders. Powered by its acquisition of Chartlytics, the company is revolutionizing the ABA space with cutting-edge solutions including precision teaching, clinical data collection, scheduling, billing, and learning management. Trusted by more than 52,000 clinicians and educators, CentralReach is committed to ongoing product improvement, market-leading industry expertise, world-class client satisfaction and support of the ABA community to propel industry practitioners into a new era of excellence.
We are looking for Experienced Customer Support Representative to join our team! Reporting to our Customer Support Manager, you will be a trusted partner,helping customers by providing product and service information and resolving technical issues.
As a key member of the Support team, you will be proactive and show initiative, have exceptional communication skills, have a strong background in customer service, and the ability to identify/pinpoint the origins of both technical, as well as user issues.
If you have a passion for the ABA therapy industry, enjoy and thrive in an agile, fast-moving, ever-changing startup environment, have excellent interpersonal skill and sense of humor and enjoy rolling up your sleeves and jumping in, then read on!
This role is based in our Florida office in Pompano Beach. Local candidates only please.

Key Accountabilities:

    • Handle customer inquiries and troubleshoot user training and technical issues
    • Conduct research for our customers and respond via phone, email and our internal client support system.
    • Provide information about the products and services.
    • Document and update customer records based on interactions.
    • Develop and maintain a knowledge base of the evolving products and services.

Desired skills and experience:

    • Understanding and experience in the field of ABA
    • RBT or BCaBA certification highly preferred
    • At least three years previous experience in customer service, IT, or other related fields.
    • Help desk / technical troubleshooting experience
    • EMR/EHR experience is highly preferred, although not necessary.
    • Knowledge of health care compliance and HIPAA.
CentralReach was developed for Clinicians by Clinicians. The story of CentralReach begins at an ABA clinic based out of Pompano Beach, Florida. The company’s founder, a practicing Board Certified Behavioral Analyst, was drowning in manual management of her clinic from scheduling staff and filing claims to reporting on clinical data. She decided that there had to be a better way to manage her operations so she could spend more time on what mattered most — working with her clients and patients. To help ABA practices focus on what they do best, CentralReach launched the first iteration of its EHR and practice management platform in 2012.
Today, under the leadership of Chris Sullens, an award-winning CEO in the technology space, CentralReach is committed to their mission of providing cutting-edge technology and services to help clinicians and educators produce superior client and patient outcomes. Already a market leader, CentralReach is expected to grow exponentially through its four core tenets: hire and develop great people; build industry-leading products; provide exceptional service to customers and continuously invest in systems, processes and infrastructure.
We value our employees and offer a robust benefits package including health and dental, paid time off, life insurance, disability coverage and a 401(k) matching. We also provide comprehensive onboarding, ongoing training, mentoring and career pathing to help you develop your career. We pride ourselves on our fun and energetic environment that also provides our employees with a meaningful way to make a difference by helping clinicians produce superior outcomes for children and adults with disabilities.