Service Manager

Naples, FL
United States

Experience Required
Employment Type
Work Schedule

Job Description
As your local, eco-friendly pest control company, we pride ourselves on taking care of our customers and the environment. Owned and operated for more than 50 years, Arrow Environmental Services has become ingrained into the community and is now part of a partnership of quality companies providing termite and pest control, lawn care*, wildlife exclusion/extraction*, pest control insulation and moisture control services throughout the southeast United States. With a focus on results – and the world-class service to back it up – we are your trusted, local pest control experts.

Join our team and earn the rewards you deserve! Including, Paid-Time-Off, Paid Holidays, Company Vehicle*, 401k with Company Match, Company-Paid Life Insurance, and Medical, Dental and Vision Coverage.


Your Responsibilities

We are looking for Service Managers with strong leadership and customer service skills, the ability to exceed production goals, train and develop future leaders, the ability to put customers first and the ability to contribute to a positive work environment.

Provide direction and assign tasks to service staff in their functional areas ensuring compliance, proper training, adherence to company policies, and safety
Conduct routine check-ins of service Team Members
No less than 60% of working hours will be spent providing in-the-field leadership by riding with production staff to personally inspect jobs, assess progress, ensure compliance and proper techniques, increase management-level presence with customers, and provide additional support to team members
Assists in the recruiting, hiring, onboarding, and training of production technicians
Partner with branch manager to address team member relation issues including performance, attendance, etc.
Maintains and approve team member timecards through payroll system
Assist Branch Manager in maintaining proper inventory of pest control, termite, lawn, and related products and issue to Service Professionals as appropriate
Adhere to company pricing and sales guidelines
Maintains fleet including vehicle inspections, accident procedures, coordinating service
Provide excellent communication and customer service skills to build trust and create positive customer experiences
Ability to read and understand product/PPE labels accurately to ensure that they are properly applied, stored and disposed of in compliance with State and Federal laws
Adhere and abide to all driving laws/company policies when operating company vehicles
Comply with all State and Federal regulations
Manage company credit card(s), and expense reports
Listen and respond to customer complaints and work with team members to resolve issues/concerns ensuring follow up
Manage daily and monthly production goals
Comply with all company policies, procedures, and guidelines.Additional projects as assigned

Our Minimum Requirements

Complete a minimum of High School diploma or equivalent
Must be able to work (2) Saturdays a month (8am to 1pm)
Must have the ability to walk, climb, stoop, reach, crawl, crouch, kneel, push, pull and lift a minimum of 50lbs or more
Must have excellent written and verbal communication, with particular emphasis during telephone calls, follow-ups, and in-person correspondence
Ability to calculate basic math
Must have valid driver license and be 18 years of age
Safety sensitive position
Must be able to work Saturdays
Must be able to pass seven-year criminal background check
Must be able to pass substance abuse testing
Must be able to pass three-year motor vehicle report and meet minimum eligibility requirements criteria of insurance carrier

Your Rewards!

Paid holidays
Company Bonuses
Career advancement opportunities
Excellent benefits
No Sundays ever!