Coldwell Banker is seeking a Sales Support Administrator to work in it's branch office. An SSA will work 40 hours a week, however, could be adjusted to 30 hours a week if the business need requires it. You will remain eligible for benefits if hours are reduced in these rare occasions. Coldwell Banker has an amazing culture where we believe in creating a Culture of Awesomeness for clients and employees. In this position you will be on the front line working with real estate agents.
Here is what an average day would look like; Provide exceptional customer service to internal and external customers, social media support, marketing/technology/system support, guide agents through our systems and tools, transaction processing, and general office administration duties.
Strong candidates possess the following skills: strong service background, attention to detail, a high capability with and understanding of technology, Company system support, fine-tuned organizational skills, perform other administrative and customer service duties as assigned, and a willingness to be part of an engaged team.
We look forward to talking to you more about joining Coldwell Banker!
Essential Duties and Responsibilities:
Serve as the face of the office and provide excellent customer services to clients, independently affiliated sales agents, vendors and others.
Responsible for direct support of the branch manager/office operations, including but not limited to: branch accounts payables and receivables, expense reports, coordination all office administration tasks, including general, office and business supply orders, equipment maintenance, coordinate the affiliation process for new agents, file maintenance, general office appearance, and repair issues.
Provide instruction and support on office systems.
Order business cards, name badges and handle other miscellaneous tasks, including zip forms, digital ink and other company programs.
Assist sales agents with marketing, advertising and technology needs related to company resources on request.
Coordinate paperwork for newly affiliation sales agents.
Provide social media and marketing support to allow the sales agents to focus on the growth of their business.
Responsible for the timely and accurate input and updates to Company related systems (Homebase, Gateway, Trident, etc.).
Assist agents with assembling materials for Open Houses.
Perform variety of other administrative duties as assigned.
High School Diploma or equivalent.
2+ years’ experience in a customer centric business environment with administrative responsibility for office operations.
Real Estate background preferred.
Strong customer service skills with excellent communication skills, both verbal and written.
Ability to interact successfully with both internal and external customers at all levels.
Strong working knowledge of computer applications, such as but not limited to:
Microsoft Office: Word, Excel, PowerPoint, Outlook, and SharePoint
Web browsing: Internet Explorer or Chrome
Understanding of basic network connectivity
Proficient and skilled in social media applications including Facebook, LinkedIn, Twitter, Instagram, company web pages, MLS.
Ability to perform without delay and in a fast-paced environment/
Ability to manage and execute on assignments with competing priorities.
Creative problem-solving skills.
Highly skilled and motivated in both administrative and technology duties.
- Ability to multi task, prioritize and be flexible with changing business needs.
- Willingness to work additional hours as approved by management and needed.
Realogy Holdings Corp. (NYSE: RLGY) is the leading and most integrated provider of U.S. residential real estate services, encompassing franchise, brokerage, and title and settlement businesses as well as a mortgage joint venture. Realogy’s diverse brand portfolio includes some of the most recognized names in real estate: Better Homes and Gardens® Real Estate, Century 21®, Coldwell Banker®, Coldwell Banker Commercial®, Corcoran®, ERA®, Sotheby's International Realty®. Using innovative technology, data and marketing products, best-in-class learning and support services, and high-quality lead generation programs, Realogy fuels the productivity of independent sales agents, helping them build stronger businesses and best serve today’s consumers. Realogy's affiliated brokerages operate around the world with approximately 190,000 independent sales agents in the United States and more than 112,000 independent sales agents in 113 other countries and territories.
At Realogy, diversity fuels success – for our company and for our employees. We strive to be the preferred company for diverse talent, committed to creating an inclusive environment that encourages everyone to succeed. We pursue talent – strategic thinkers who are eager to innovate, focused on execution and accountable for results. We value diversity – respecting backgrounds, cultures, perspectives.
You’ll find our commitment to diversity reflected in our achievements:
- Forbes 2020 Best Employers for Diversity.
- Recognized on the 2020 Human Rights Campaign Corporate Equality Index .
- Recognized for gender diversity on our board of directors by Executive Women of New Jersey and Women’s Forum of New York.
- First residential real estate company to endorse the Equality Act and fully support H.R. 1447 amending the Fair Housing Act to include LGBTQ+ as protected classes.
With diversity, we succeed together. We hope you’ll join us.
Powered by its network of over 94,000 affiliated sales professionals in 3,000 offices across 43 countries and territories, the Coldwell Banker® organization is a leading provider of full-service residential and commercial real estate brokerage services. The Coldwell Banker brand prides itself on its history of expertise, honesty and an empowering culture of excellence since its beginnings in 1906. Coldwell Banker Real Estate is committed to providing its network of sales professionals with the tools and insights needed to excel in today’s marketplace and is known for its bold leadership and dedication to driving the industry forward with big data and smart home expertise. Coldwell Banker Real Estate was the first real estate brand to harness the power of big data; the CBx Technology Suite uses predictive analytics and machine learning to analyze markets, target buyers and sellers and provide agents with a simple platform to create unique and effective marketing plans for each listing. The brand was named among the 2020 Women’s Choice Award® Most Recommended brands for customer experience and overall quality. Blue is bold and the integrity and values of Coldwell Banker give the Gen Blue network an unbeatable edge.