Typical duties include but are not limited to:
• Collaborates with Institutional Research to identify students in need of intervention at all points in the student experience.
• Collaborates with the leadership of the Division of Student Success & Enrollment Management to create and manage a plan for intrusive, developmentally appropriate student-level intervention.
• Engages in an analytical, data-driven approach to problem solving and decision-making.
• Identifies trends and factors tied to degree progression and degree completion that can be used to develop strategies to enhance student retention and timely graduation.
• Conducts outreach to identified students and takes necessary steps to address their concerns: identification of core issues, triaging concerns when appropriate, connection to appropriate departments when necessary.
• Hires, trains and supervises a team of professional and/or student (para-professional) staff, who will assist with outreach to identified students.
• Serves as the primary liaison to critical departments that can address student concerns, including (but not limited to) Academic Colleges, Housing & Residence Life, The Dean of Students Office; University Advising Services, Office of the Registrar, Student Financial Services, Counseling & Psychological Services, etc.
• Maintains accurate records of student intervention; generates regular activity reports and provides information to the university community as needed.
• Serves on the Enrollment Management Council, the Withdrawal by Exception Committee, and other committees as needed, to provide data to inform knowledge-based decision making that can positively impact student success.