Retention & Graduation Specialist

Naples, FL
United States

Experience Required
Degree Required
Employment Type
Work Schedule

Job Description
Job TitleRetention & Graduation Specialist
Job Description

The Retention & Graduation Specialist is responsible for the delivery of a year-round strategy of proactive outreach to students that promote and advance the Division’s mission of improving the academic progress rate and timely degree completion of undergraduate students, while collaborating with leadership across the campus to identify and address educational and personal barriers that can impact their academic success.

Required Qualifications

Master’s degree from an accredited institution in college student personnel, higher education administration, or related area from a regionally accredited institution.

Six years of professional full-time experience in the area of higher education student services, including (but not limited to) academic support, academic advising, case management, or related areas.

Experience developing strategies and/or programs for advancing students toward their academic and professional goals.

Any appropriate combination of relevant education, experience, and/or certifications may be considered.

Experience operating a personal computer and proficient with Microsoft Office (Word, Excel, Access, and Outlook).

Preferred Qualifications

Experience supervising professional and/or student staff.

Experience in the knowledge and use of technology specific to academic engagement: Banner9, Degree Works, Tableau, Maxient, COGNOS, and any other tools and resources that capture relevant information about academic progress and/or engagement.

Experience with utilizing predictive analytics in an academic engagement setting.

Experience articulating and executing marketing/communication strategies to successfully engage students.

Knowledge, Skills & Abilities

Knowledge of student development theory, the needs of students in transition, and the core elements of student success.

Knowledge of FERPA regulations for handling student records.

Knowledge of University programs and policies and Florida State Board of Education policies and rules.

Knowledge of or ability to learn student information systems (Banner).

Excellent interpersonal, verbal and written communication skills.

Strong organizational skills and an ability to prioritize and complete simultaneous projects within deadlines.

Ability to effectively manage the work of others by providing information, guidance and motivation.

Ability to interact in a professional manner with a diverse group of staff, faculty, students, and the community in a service-oriented environment.

Ability to work successfully as both a member of a team and independently.

Ability to take initiative to plan, organize, coordinate and perform work when numerous and diverse demands are involved.

Ability to think critically and creatively, have a high standard of integrity, and be motivated to incorporate best practices into the organizational structure.

Ability to operate a personal computer with proficiency in Microsoft Office (Word, Excel, and Outlook).

Ability to operate personal computers with proficiency and learn new applications and systems.

Salary Range$55,000 - $60,000 Annually
Job Duties
Essential Job Duties

Typical duties include but are not limited to:

• Collaborates with Institutional Research to identify students in need of intervention at all points in the student experience.

• Collaborates with the leadership of the Division of Student Success & Enrollment Management to create and manage a plan for intrusive, developmentally appropriate student-level intervention.

• Engages in an analytical, data-driven approach to problem solving and decision-making.

• Identifies trends and factors tied to degree progression and degree completion that can be used to develop strategies to enhance student retention and timely graduation.

• Conducts outreach to identified students and takes necessary steps to address their concerns: identification of core issues, triaging concerns when appropriate, connection to appropriate departments when necessary.

• Hires, trains and supervises a team of professional and/or student (para-professional) staff, who will assist with outreach to identified students.

• Serves as the primary liaison to critical departments that can address student concerns, including (but not limited to) Academic Colleges, Housing & Residence Life, The Dean of Students Office; University Advising Services, Office of the Registrar, Student Financial Services, Counseling & Psychological Services, etc.

• Maintains accurate records of student intervention; generates regular activity reports and provides information to the university community as needed.

• Serves on the Enrollment Management Council, the Withdrawal by Exception Committee, and other committees as needed, to provide data to inform knowledge-based decision making that can positively impact student success.

Other Job Duties
Other Duties

• Performs other job-related duties as assigned.

Posting Detail Information
Posting NumberPS745P
Open Date09/26/2019
Close Date10/21/2019
Open Until FilledNo
Special Instructions to Applicants