In the US Management Development Program (MDP) at Hilton, we seek to select and develop the most talented and successful hospitality-focused students. During the program, applicants will have the opportunity to gain real world experience with the preeminent global hospitality company. Trainees will be placed within our managed portfolio of hotels where you will find incredible locations and supportive work environments to help jump-start your career at Hilton.
What will I be doing?
The Management Development Program is a comprehensive six-month development program. Our goal with the program is to prepare graduating college seniors for a rewarding career in hospitality as well as to train the managers of tomorrow. As a MDP, you will spend the first 6-8 weeks of your program participating in a general rotation through all areas and disciplines of the hotel to gain a full understanding of our business. The proceeding 16-18 weeks will then focus on a specific area of specialization. Specialization discipline choices may include: Event Services, Finance & Accounting, Food & Beverage, Front Office, Housekeeping, Revenue Management, and Sales & Marketing. This full-time paid training program begins in February, July or October 2019 and offers a competitive entry-level management salary. Upon successful completion of the program, job placement opportunities at one of our participating hotels are available. MDPs will most likely be placed at our “Big Box” and “High Revenue Generator” hotels in fabulous locations such as: New York, Washington DC, Orlando, Chicago, San Francisco, or New Orleans.
An overview of the areas of specialization is as follows:
Understand the organization of the Event Services team and how the team contributes to Hilton's vision, mission, and values. This includes understanding why and how performance is measured to ensure high service levels and maximum proficiency.
Learn the basic daily procedures of Event Services. This involves reading and understanding the Profit & Loss Statement and the functions of budget, forecast, and actual.
Understand operational efficiencies for successful banquet event order creation, distribution and information sharing. You will understand obstacles for both Sales and Service execution.
Write basic correspondence professionally and effectively to standard.
Understand the role of facilities, banquets and culinary in executing the customer experience on-site from an operations perspective. You will know the concept of the Meeting Planner Survey tool (The voice of the customer and In-Focus Management).
Finance & Accounting:
Understand the essential elements and the importance of the global financial environment as well as full and complete compliance. This entails gaining a working knowledge of the development, maintenance and application of a capital budget.
Apply the basic accounting classifications, measures and procedures used to record, track, reconcile and report all hotel revenues, expenses, assets and liabilities according to Generally Accepted Accounting Principles (GAAP). You will understand the flow of information from initiation to the General Ledger (G/L) Entry.
Learn Accounts Payable fundamentals, including managing vendor accounts, generating expense reports, processing payments, managing purchase order procedures and applying process requirements (approvals, authorization, supporting documentation, reporting procedures, etc.) to disperse fund. You will also gain a basic understanding of Accounts Receivable, including flow, billing (individual, group, etc.) and responding to inquiries.
Gain a fundamental knowledge of the principles of the compensation system and the processing of payroll. In addition, you will understand the basics of inventory flow and controls.
Food & Beverage:
Understand the structure of the Food and Beverage team and how it supports the Hilton's vision, mission, and values. This is inclusive of recognizing the value of and learning to abide by all established brand standards and service guidelines.
Learn the fundamentals of financial forecasting and analysis to ensure maximum productivity in the Food & Beverage Operation. You will gain full proficiency in the Point-of-Sale and Cashiering System.
Discover the operational essentials of in-room dining and the refreshment center, if applicable. This includes acquiring a functional knowledge of the Catering and Sales function.
Become proficient with food and sanitation safety standards. You will learn to manage the stock, inventory, maintenance, and sanitation of the Big Four service-ware items.
Understand the structure/organization of Hilton's Front Office team and how it contributes to the Hilton Vision. This involves understanding the significance and relevance of exceptional guest service and the fostering of guest loyalty.
Gain a proficient knowledge of the property and the services available to all guests. You will achieve basic proficiency in the use of the OnQ Property Management System related to Guest Registration and Up-Selling.
Gain experience with systems critical to the efficient operation of the Front Office. This entails learning the function and services provided by the Bell Desk, Door, Valet, and Transportation, as well as the Concierge and Executive level.
Learn basic cleaning and inspection procedures for guest rooms and public spaces in the hotel. You will understand what is important to guests and how the hotel performs in relation to their expectations of service and product quality.
Learn how Housekeeping's performance is evaluated.
Gain a working knowledge of the equipment and supplies used in Housekeeping and the corresponding safety measures taken to ensure a safe work environment.
Learn to read and interpret reports necessary to the Housekeeping operation.
Learn the processes and procedures of the Laundry operation.
Understand the legal responsibilities of Human Resources, Talent Acquisition and Recruiting in the administration of property employment practices.
Learn the processes/procedures for all employment practices from staffing to recruiting, to the termination of employment.
Understand the significance of Team Member turnover and its impact on the property.
Know the importance of personal development and proper succession planning.
Learn the basics of the Hilton compensation and benefits system while understanding the benefits offered to Team Members.
Gain experience working with the Standards of Conduct and general rules and regulations, being able to abide by them and enforce them in the workplace.
Acquire a basic knowledge of the union contract and labor relations policies and processes at the property (if applicable).
Gain a general understanding of Revenue Management theory, the systems that support Hilton Revenue Management and the terms that Revenue Management uses to track business. This is inclusive of understanding the Reservations Process that supports Revenue Management.
Learn how the hotel competes in the marketplace.
Learn to craft key Revenue Management reports for review and interpretation. This includes learning to prepare for key meetings in which Revenue Management participates by developing analysis and forecasts from reports.
Practice skills learned and assist the Director of Revenue Management in creating, communicating and executing Revenue Management strategies to improve hotel performance.
Sales & Marketing:
Comprehend the role and responsibilities of Hilton Direct and Hilton Worldwide Sales in their support of the enterprise. This involves gaining an understanding of the ‘blueprint’ of the strategic marketing plan for the hotel and how it impacts the performance of the organization overall.
Know what the hotel has to offer in terms of rates, plans and packages in order to position the hotel appropriately and most advantageously in the market.
Learn the skills necessary to solicit new business consistently and effectively.
Discover how to qualify and evaluate group business against standards and requirements for hotel goals. This entails acquiring the basics of sales negotiation while crafting an appropriate and enticing proposal for a client, including quoting rates and providing collateral materials.
Understand how to ensure the seamless transition of the client relationship from Sales & Marketing to Event Services and Meetings to Conventions.
Learn to analyze lost business to increase the chances of securing the business or similar business in the future.
What are we looking for?
The success in this role will demonstrate itself through the following attributes and skills:
Fluently speaks, reads, and writes in English
Problem solver, who can resolve issues effectively and creatively while maintaining a high level of flexibility, professionalism and integrity
Dedicated self-starter with a work attitude that exhibits flexibility, drive, good judgment and dependability
Critical thinking and both quantitative and qualitative analytics skills with the ability to use logic and reasoning to creatively identify the strengths/weaknesses of alternative and differentiated solutions, conclusions or approaches to hard problems
Creative thinker, who works seamlessly
Displays a positive attitude, loves to get involved and help, and wants to learn
Visionaries, who are passionate about hospitality
Collaborative teamwork that brings to bear positive partnerships with vendors and hotel Team Members
To fulfill this role successfully, you must possess the following minimum qualifications and experience:
Full-time college senior graduating in the Fall 2019 or Spring 2020 semesters, with a BA/BS Bachelor’s degree in Hospitality, Business, or a related degree
Cumulative 3.0 GPA or higher
Nine (9) months of previous work experience
Willing and able to relocate
Can work in the US without employment sponsorship
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
GPA of 3.3 or higher
Nine (9) months of previous work experience in the hospitality industry
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
Brand: Hilton Corporate
Shift: Day Job
Job Level: Apprentice/New Grad/Intern