Patient Services Representative

ID# 001475

Naples, FL
United States

Job Posted
Posting Expires
Experience Required
Employment Type
Work Schedule

Job Description


Thank you for considering Riverchase Dermatology as your employer! We are looking for energetic, compassionate, and reliable team players with GREAT customer service skills and a desire to serve patients and their families in our communities!

At Riverchase we take pride in our Culture of Service Excellence. The team member's number one job responsibility is to deliver the most exceptional patient experience, at every level, every time, and understand how he or she contributes to the company's vision of achieving that commitment to patients and families.

OUR CULTURE OF SERVICE EXCELLENCE TEAM SERVICE PRINCIPLES: I recognize that our patients come with some of life’s most important concerns and I CREATE a safe, caring environment that promotes well-being, trust, and confidence. I am always ...

  • Connected: I build strong, meaningful relationships with patients, their families, and colleagues through positive interactions and by communicating with empathy.
  • Respectful: I am authentic and genuine in my interactions – always treating others with courtesy and dignity – showing professionalism in my appearance, behavior, and hospitality.

  • Engaged: I am caring, prompt, and responsive – always willing to step out of my primary role to help a patient or a colleague.

  • Accountable: I am committed and empowered – always taking personal responsibility for a humanized, pleasant experience for our patients, their families, and colleagues.

  • Trustworthy: I conduct myself with character and integrity – diligently and reliably executing every aspect of my work while maintaining a steadfast adherence to our ethical standards.

  • Excellent: I enjoy what I do. I am passionate about the care we provide to our patients and the support we give to each other – always improving, always learning, and never settling.

OUR PROMISE: Passionate About Your Skin Health

JOB SUMMARY: This position is responsible for making the initial and subsequent patient/client encounter(s) with our organization as professional, pleasurable and efficient as possible. Check-In, Check-Out, collecting copays, etc. Communicating with patients in person and by phone in a busy, fast-paced office. Address each patient/client inquiry specific to their needs; schedule and reschedule (as needed) patient appointments. Updating patient information and insurance information.

REQUIREMENTS: Excellent customer service skills; Knowledge of HIPAA and medical terminology. We are looking for someone that is a team player and reliable with prior medical office experience. Clinical background preferred.

BENEFITS: We offer a competitive salary and comprehensive benefits package, which includes Medical, Dental, Vision, Life & Disability, as well as a 401(k) with employer match and an employee incentive program in which employees may earn additional compensation for their exceptional performance and contributions to the company's overall goals and mission.

EOE: Riverchase Dermatology is committed to creating a diverse environment and is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other state or federally protected class.

Riverchase Dermatology is a Drug Free Workplace.

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