Patient Service Rep Bonita Community Health Center
67319 - Bonita Community Family Medicine
High school diploma or GED required
The Patient Service Rep is responsible for providing valuable customer service to patients, vendors, insurance companies, and other medical facilities.
ESSENTIAL DUTIES AND RESPONSIBILITIES – Other duties may be assigned.
Patient check in (obtaining patient registration forms/identification)
Accurately enter patient insurance/demographic information into system
Triage incoming calls and route them appropriately utilizing good customer service skills
Conduct all required insurance authorizations / pre-certifications for patient visits
Obtain, prepare and process appropriate medical and/or office forms (including but not limited to patient consent forms, medical release forms, physician referrals, etc.)
Schedule appropriate new & follow-up medical / surgical appointments.
- Confirm and remind patients of scheduled appointments.
EDUCATION, EXPERIENCE AND QUALIFICATIONS