Patient Intake Coordinator

Naples, FL
United States

Experience Required
Employment Type
Work Schedule

Job Description

An Exclusion List (LEIE) check verification by the Office of Inspector General U.S Department of Health & Human Services (OIG), and the System for Award Management (SAM) is performed on all employees prior to employment.

In all of Radiology Regional centers, the first impression and point of guest service for our patients are our Patient Intake Coordinators. It is the responsibility of the front desk personnel to represent patience, understanding, knowledge and professionalism. Under the clinical direction of a radiologist and general supervision of the Patient Intake Supervisor and Diagnostic Imagining Center Managers, the front desk personnel perform those duties directly involving the various office procedures of an Outpatient Diagnostic Imaging facility. The services should be provided with attention to detail and with guest services being the primary objective. Performs other related duties with the job classification or organizations as necessary or as assigned by the CEO, COO or CFO.

  • Receive and follow directives and instructions from radiologists, patient intake supervisor, and center managers
  • Promptly answer telephones, record and deliver detailed messages to appropriate personnel as soon as received
  • Greet patients immediately and by name in accordance with the company’s RAD LIFE theme
  • Provide follow-up information to patients and visitors
  • Provide preparation information and instructions to patients
  • Address all patients, staff and visitors in a friendly, courteous and professional manner
  • Assist patients to complete all required paperwork. Enter, verify and update patient demographics in the computer system as required. Re-verify information upon each return patient visit
  • Communicate with technical staff members regarding the status of check-in and whereabouts of the patient
  • Obtain patient's insurance information and photo ID at least once a year or when changes have taken place
  • Receive files, obtain prescriptions or verbal orders according to company policies and procedures
  • Scan all required documents into MDM. Verify if a prescription or verbal order is available and valid prior to proceeding with the patient's exam
  • Verify all demographics are correct and up to date
  • Verify Referring Physician’s first and last name as well as the street address verbally with patients and assure it matches what is on the order
  • Identify and collects patient co-pay, coinsurance and deductible monies due at the time of service. Provide time pay agreements and/or receipts for every financial transaction via email, and print if requested.
  • Initiates patient payment schedule agreements to resolve outstanding balances
  • Secure all cash, check, credit card payments and cash boxes nightly in the company safe in accordance with company policy
  • Balance daily receipts of cash, check and credit card payments, daily report form and cash boxes. Forward monetary collections and receipts to corporate business office
  • Facilitate walk-in physician referral and STAT patient needs
  • Assist with training new employees as needed
  • Handle stressful and emergency situations with a calm rational demeanor
  • Demonstrate the ability to set priorities and maintain a clean and organized work area
  • Manage company email account, navigate insurance websites and company intranet as relevant to the position
  • Operate office equipment as necessary; including computer terminal, i-Pad, printer, telephone system, calculator, credit card machines, copy/fax machine, and scanner
  • Understanding of all software systems and proper utilization of these resources (PACS/Merge/OpenDoctor/ Availity/MDM etc.…)
  • Maintain adequate office inventory and re-order supplies as needed
  • Adhere to and support company policies regarding dress code, smoking, meal, and rest breaks
  • Assure the patients’ rights to fair and equitable treatment, self-determination, individuality, privacy, and civil rights are maintained
  • Maintain confidentiality of all classified and sensitive information and records, including patient care information according to HIPAA guidelines
  • Follow established policies and procedures including safety and precaution
  • Report all unsafe/hazardous conditions, defective equipment, etc. to your supervisor, center manager, or safety committee immediately
  • Attend and participate in in-service education classes, seminars, staff meetings, and on-the-job training programs as required
  • Perform other related duties within the job classification or organization as necessary or as assigned by your supervisor, center manager, or radiologist
  • Travel to other office locations for staffing coverage as needed
  • Determine insurance coverage and time of services collections for walk-ins, STAT add-ons, and low dollar exams as needed
  • Facilitates patient entry using OpenDoctor and non-contact workflow.