Oversees the implementation of and participates in community outreach programs and encourages associates to serve as good members of the community.
Creates budgets for sales, expenses, and wages and monitors club indexing, making sure budgeted numbers are achieved, and ensures department staffing levels are within company guidelines.
Manages facility operations (front end, fresh areas, sales floor, accounting, receiving, membership and refunds, parking lot and grounds, professional services, tire and battery center, jewelry, and photo), including ensuring asset protection, inventory control, member service, safety, and compliance in each area as part of daily assigned duties and communicating with other managers and associates about facility operations, merchandising, and company direction.
Works as part of the management team to ensure all opening and closing procedures are followed, including communicating with opening and closing managers to ensure a smooth transition from day to night operations, discussing merchandising opportunities and directions, scheduling concerns, associate issues, any issues needing to be escalated, additional resources needed, and any special opening or closing instructions or information.
Models, enforces, and provides direction and guidance to associates on proper member service approaches and techniques to ensure member needs, complaints, and issues are successfully resolved within company guidelines and standards.
Oversees and enforces the execution of food safety standards, cold chain compliance and food merchandise quality by evaluating the temperature, storage, sanitation, date coding, product rotation and recalls on stocked merchandise and training associates about Food safety standards and expectations
Ensures membership growth by improving the member experience and building member relationships, by making business visits, requesting club of the community merchandise, and appropriately training and scheduling member service associates.
Ensures proper personnel procedures are followed for selection and recruiting, record retention, and training as required by Company policy and local, state, and federal laws and regulations.
Drives sales in assigned areas by ensuring effective merchandise presentation, including accurate and competitive pricing, proper signing, in stock and inventory levels, budgeting and forecasting sales, and assessing economic trends and community needs. Coordinates, completes, and oversees job-related activities and assignments by developing and maintaining relationships with key stakeholders; supporting plans and initiatives to meet customer and business needs; identifying and communicating goals and objectives; building accountability for and measuring progress in achieving results; identifying and addressing improvement opportunities; and demonstrating adaptability and promoting continuous learning. Provides supervision and development opportunities for associates by hiring and training; mentoring; assigning duties; providing recognition; and ensuring diversity awareness. Ensures compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity by implementing related action plans; utilizing and supporting the Open Door Policy; and providing direction and guidance on applying these in executing business processes and practices.
Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications. Minimum Qualifications: Associate's Degree; OR 1 year's SAM'S Club experience; OR 1 year's retail experience with 6 months supervisory experience; OR 3 years' military experience.
Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.