IT Specialist I Service Center

ID# 001561

Naples, FL
United States

Job Posted
Posting Expires
Experience Required
Employment Type
Work Schedule

Job Description
IT Administration
Weekend: Occasional Weekend Shifts
Req # 51207
  • Essential Job Accountabilities:

    • Job Summary:
      • Provides support to all end users on a wide variety of hardware and software issues. Evaluates user needs and coordinates with appropriate I.T. personnel when unable to resolve. Maintains incidents for tracking support issues.

    • Essential Duties and Responsibilities:
        • Serves as the primary point of contact for clients requiring assistance with desktop, software, and hardware related issues.
        • Enters, updates, and resolves incident tickets.
        • Provide remote support via telephone/remote control software.
        • Troubleshoots issues according to knowledge base articles. Provides notification of knowledge base articles that need to be added, updated, or removed.
        • Provide outstanding customer service to our clients and maintain positive relationships with other employees and contractors.
        • Desire and willingness to work in a collaborative, innovative, flexible, and team-oriented environment, while displaying a problem-solving orientation to issues daily.
        • Provide on-call coverage as deemed appropriate by management.
        • Flexible to complete any assigned task.
        • Ability to quickly learn and adapt to new procedures, processes, technology, and applications.
        • Strong planning and organizational skills.
        • Exhibit strong communication skills by pro-actively responding to telephone calls, emails, in-person, and automated requests for technical support.
        • Identify and escalate production-critical issues to appropriate IT personnel.
        • Participates in projects as deemed appropriate by management.
        • Participates in Disaster Recovery planning, implementation, and testing.

    • Education, Experience, Qualifications:
        • Minimum of a High School diploma/GED.
        • Minimum of 1 years of relevant IT or Healthcare experience required.
        • Excellent verbal and written communication skills are required.
        • Ability to solve complex problems in a timely manner.
        • Accurate with good attention to detail.
        • Ability to work under own initiative / self-motivated.
        • Experience working in a large cross-functional team environment.
        • Experience with information technology optimization.
        • Dexterity to learn new systems and programs rapidly.
        • Previous experience in a service center and/or healthcare environment is desired.
        • Must have the ability to work nights and weekends as needed.
        • Must understand the following: computer hardware, peripherals, networking, and Active Directory.
        • Proficient in the Microsoft Office Suite (Word, Excel, PowerPoint, OneNote, Outlook, Visio).
        • Certifications: None required.
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