I.T. Analyst, Mobility

Naples, FL
United States

Experience Required
Employment Type
Work Schedule

Job Description


NCH Healthcare System




Occasional Weekend Shifts

Bachelors Degree Required

The purpose of this position is to support our mission to help everyone live a longer, happier, and healthier life. Specifically, the I.T. Analyst, Mobility will support the four Engines of Success that include: Internal (to increase level of service performed by employee) – Customer Service (to increase patient, physician, and customer satisfaction) – People (to increase employee satisfaction and lower employee turnover) – Financial (to increase net revenue and to reduce costs).


· MDM Administration including the following:

o Apple DEP / VPP Integration

o Office 365 Integration

o APNS and MDM Certificate Management

o Profile / Role based access

o MDM policy creation and management

o MDM compliance creation and management

· Research and recommend new technologies

· Improve process for the distribution and management of the MDM system and managed devices

· Administers the role-based access control model.

· Ensures that confidentiality, integrity, and availability of systems and data.

· Looks for ways to continually improve the security posture of the organization. Works with management to update policies and procedures.

· Identifies issues, incidences and breaches. Works with management to ensure remediation and mitigation of said issues.

· Performs routine audits.

· Prepares and measures the effectiveness of training programs. Continually updates and enhances education to ensure the staff is aware of information security best practices.

Department Standards

· Provide outstanding customer service to our clients and maintain positive relationships with other employees and contractors.

· Desire and willingness to work in a collaborative, innovative, flexible and team-oriented environment, while displaying a problem-solving orientation to issues daily.

· Troubleshoot identified issues, solve end user problems, enhance and optimize applications.

· Participate in ongoing support and maintenance of existing systems and applications. Perform after-hours maintenance as required.

· Create and maintain detailed technical documentation regarding enterprise systems and applications.

· Provide on-call coverage as deemed appropriate by management.

· Flexible to complete any assigned task.

· Ability to quickly learn and adapt to new procedures, processes, technology and applications.

· Strong planning and organizational skills.

· Exhibit strong communication skills by pro-actively responding to telephone calls, emails, in-person, and automated requests for technical support.

· Identify and escalate production-critical issues to appropriate IT personnel.

· Use ticketing system to log and monitor tickets.

· Participates in projects as deemed appropriate by management.

· Evaluates and corrects issues involving configuration of applications.

· Participates in Disaster Recovery planning, implementation, and testing.


· Minimum of a Bachelor's in Business, Technology, or related field.

· Minimum of 1 year of healthcare experience or technology experience required, 3 years preferred.

· Candidates may work onsite in Naples, FL or considered for a virtual position. If a virtual position is offered, candidate may be required to travel onsite up to 25% of the time.

· Excellent verbal and written communication skills are required.

· Ability to solve complex problems in a timely manner.

· Accurate with good attention to detail.

· Ability to work under own initiative / self-motivated.

· Experience working in a large cross-functional team environment.

· Experience with information technology optimization.

· Dexterity to learn new systems and programs rapidly.

· Must have ability to work nights and weekends as needed to support the business.

· Must have the ability to travel between locations.

· Proficient in the Microsoft Office Suite (Word, Excel, PowerPoint, OneNote, Outlook, Visio).