Guest Experience / Operations

Paradise Coast Sports Complex
3868 City Gate Blvd N
Naples, FL 34117
United States

Job Start Date
Security Clearance Required
Yes Background check and Screenings
Employment Type
Work Schedule
No Travel

Job Description

 • Customer engagement at Ticket Area, Front Gate, Retail Shop, Attractions, Ticket Sales and/or Customer Relations Management (CRM) engagement, Food and Beverage locations (counter service and/or food preparation, cooking)
• Greet, process customers’ orders at a point-of sale, quickly, efficiently and friendly
• Recognizes valid admission tickets, passes, or other appropriate admission credentials and allows entry to authorized individuals.
• Assist customers in assigned areas to meet their needs and offer recommendations based on the programs and selections offered
• Sell in a custom tournament apparel business including operating heat presses
• Enforces park rules and regulations in assigned area of responsibility. Assists other staff in enforcing general rules and regulations, maintaining order, ensuring safety, and providing quality customer service to the stadium tenants, employees, and guests.
• Receive and quickly act upon requests or complaints from guests; refer serious concerns to supervisors. Accompany guests into the front office for a warm transition to receiving assistance.
• Maintain an extensive knowledge of the park, and provide quality directions to guests regarding seating, concessions, and essential areas within the park.
• Assist in evacuation of the ballpark, in the event of an emergency, while maintaining professional and calm demeanor
• Support the operations of the business including Park opening and closing procedures, cash controls and all other functions in operating a customer service based environment
• Provide exceptional customer service to customers on-site throughout the duration of the tournament/event and offer support during other programming events at the park.
Job Requirements
• Ability to provide exceptional customer service skills; ability to adhere to Company’s Service Standards
• Cash handling or check out experience is preferred but not required
• Ability to operate personal computer, including ability to effectively use scanning equipment
• Ability to handle multiple tasks simultaneously in fast-paced environment.
• Ability to work independently and as a team member
• Willingness to work long hours and weekends seasonally as the business requires
• Ability to stand for long periods of time, including walking long distances throughout the park during assigned shift.
• May be asked to routinely lift items of weight up to 30 lbs. to accomplish job duties.
• Must be able to work well in a fast-paced environment in large, crowded areas of outdoor park.
• Routinely exposed to extreme hot/cold weather condition
Courtney Kiser
3868 City Gate Blvd N
Naples FL 34117
United States