Front Line Supervisor

Naples, FL
United States

Experience Required
Employment Type
Work Schedule

Job Description


Thank you for considering Riverchase Dermatology as your employer! We are looking for energetic, compassionate, and reliable team players with GREAT customer service skills and a desire to serve patients and their families in our communities!

At Riverchase we take pride in our Culture of Service Excellence. The team member's number one job responsibility is to deliver the most exceptional patient experience, at every level, every time, and understand how he or she contributes to the company's vision of achieving that commitment to patients and families.

OUR CULTURE OF SERVICE EXCELLENCE TEAM SERVICE PRINCIPLES: I recognize that our patients come with some of life’s most important concerns and I CREATE a safe, caring environment that promotes well-being, trust, and confidence. I am always ...

  • Connected: I build strong, meaningful relationships with patients, their families, and colleagues through positive interactions and by communicating with empathy.
  • Respectful: I am authentic and genuine in my interactions – always treating others with courtesy and dignity – showing professionalism in my appearance, behavior, and hospitality.

  • Engaged: I am caring, prompt, and responsive – always willing to step out of my primary role to help a patient or a colleague.

  • Accountable: I am committed and empowered – always taking personal responsibility for a humanized, pleasant experience for our patients, their families, and colleagues.

  • Trustworthy: I conduct myself with character and integrity – diligently and reliably executing every aspect of my work while maintaining a steadfast adherence to our ethical standards.

  • Excellent: I enjoy what I do. I am passionate about the care we provide to our patients and the support we give to each other – always improving, always learning, and never settling.

OUR PROMISE: Passionate About Your Skin Health

JOB SUMMARY: A Front Line Supervisor oversees and manages the daily operation to include supervision of and working with the front office staff for a busy Dermatology Practice. Responsibilities include: Billing, Front Office Supervision, Medical Records, Patient Registration, Counter Collections, and supporting the team daily by working as a Patient Service Representative (PSR). A PSR assists in the completion and coordination of front-end activities within a busy Dermatology Practice. Accurately completes patient accounts based on departmental protocols, policies and procedures, and compliance with regulatory agencies. Ensures all insurance info is completed and updated. Ensure accurate and timely verification of accounts verifying insurance info, updating referral/authorization info, and calculating patient out of pocket expenses prior to office visit.

Assists patients/guarantors/families with billing questions in a professional manner. Escalates any unaddressed billing concerns to the respective supervisor and/or customer service unit. Maintains confidentiality of patient information, employee information, and other information covered by regulations or professional ethics. Performs duties in support of the mission of the organization to ensure the highest quality of patient care in an economically sound and efficient manner.

REQUIREMENTS: High School Diploma or equivalent required; 2 year college degree preferred. Must have excellent customer service, communication and written skills; knowledge of HIPAA, OSHA and Medical Terminology. Must have the ability to lead a successful team and occasionally travel between offices as necessary.

BENEFITS: We offer a competitive salary and comprehensive benefits package, which includes Medical, Dental, Vision, Life & Disability, as well as a 401(k) with employer match and an employee incentive program in which employees may earn additional compensation for their exceptional performance and contributions to the company's overall goals and mission.

EOE: Riverchase Dermatology is committed to creating a diverse environment and is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other state of federally protected class.

Riverchase Dermatology is a Drug Free Workplace.