Front Desk Sales & Service Rep I

Naples, FL
United States

Category
Experience Required
Yes
Employment Type
Full-Time
Work Schedule
Full-Time

Job Description

Overview

The Auto Club Group (ACG) provides membership, travel, insurance and financial services offerings to approximately 13.5 million members and customers across 14 states and 2 U.S. territories through the AAA, Meemic and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America.

Responsibilities

The Auto Club Group is seeking prospective Member Representative I’s who can promote ACG products and services, promote customer satisfaction, and participate in office events to help generate revenue by improving member awareness of products. You will be challenged to drive new business with competitive products and help retain The Auto Club Groups 60+ million members.

In this position, you will have the opportunity to:
  • Provide support services to members including greeting, servicing and selling travel and membership products (car, hotel, basic tour packages, etc.), generating leads, updating members on travel and insurance specials and providing travel information including triptiks, tour books, maps, etc.

  • Respond to customer inquiries and refers to senior staff or agent when appropriate.

  • Provide cashiering services to members including taking insurance payments (installment, lapse or reinstatement), travel and membership payments, sale of tickets and travel money products, processing remittance/depository transfers, and balancing a cash drawer.

  • Receive and resolves member/customer complaints and seeks assistance from management in complaint resolution when appropriate.

  • Provide administrative support to the travel and/or insurance sales staff during peak periods.

With our powerful brand and the mentoring we offer, you will find your position as a Member Representative I can lead to a rewarding career at our growing organization.

Requirements

Education:
  • High school diploma or equivalent
  • Successful completion of Customer Service, Club, Travel, and Payment Processing training within 6 months of hire
Experience:
  • Working in a customer-focused environment
  • Providing customer-focused service and timely solutions to problems
  • Word software application
  • Taking personal responsibility in seeking solutions to problems
  • Multi-tasking and appropriately prioritizing tasks to ensure meeting office customer service goals
Knowledge of:
  • Basic mathematical calculations to accurately perform monetary transactions
  • Communicate effectively (verbal and written) with others in a work environment
  • Work effectively in a team environment
  • Exceed member expectations relating to the professionalism of demeanor, efficient and effective customer service (on phone or in-person) and maintenance of workstation and office facility
  • Work under pressure in a high volume, fast-paced customer service environment
  • Work irregular hours including holidays and weekends (may include community events)
Ability to learn the following:
  • Promoting the sales of insurance, travel, club and membership products and services
  • Office cash procedures as they relate to membership, travel and insurance payments; on-line cash register operating procedures, and payments for Auto Club Group (ACG) products and PPS. Balancing and daily remittance procedures.
  • Technology related to travel (e.g. Focal Point, View Point, ITT, AXIS, etc.), insurance sales (i.e. POS, IMS, IPM) and membership systems
  • Excel software application
  • Conduct outbound promotional calls for insurance and/or travel

Important Note:

The above statements describe the principle and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfil these requirements.

The Auto Club Group, and all of its affiliated companies, is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.