Front Desk Home2 Suites by Hilton

Home2 Suites by Hilton
3865 Kramer Dr.
Naples, FL 34109
United States

Job Start Date
Manages Others
Experience Required
Degree Required
From $14.00
Per Hour
Employment Type
Work Schedule
No Travel

Job Description


· Receives shift instructions and drawer from Manager and reviews Front Desk Log

· Counts and verifies bills and coins in drawer

· Generates current house status and pre-registration report

· Compares housekeeping report to house status, resolves discrepancies with housekeeping, and performs daily bucket checks

· Checks in guests, establishes credit and assigns rooms according to standard operating procedures

· Verifies guest history information, issues guest room key, and answers guest inquiries

· Answers switchboard promptly, relaying calls and recording messages

· Receives and sorts incoming mail and prepares outgoing mail

· Pre-blocks and pre-registers groups or tours as assigned

· Receives documents and places wake-up calls

· Post any and all incidental charges to guest folios

· Checks out guests, finalizes folio, collects payment, and obtains guest room key

· Resolves customer complaints, recording specific complaint information

· Maintains and cleans immediate work area

· Balances drawer at the end of shift and prepares cash drop and records on Cash Drop Log

· Records significant information to Front Desk Log

· Performs other duties as needed or assigned

· Maintains compliance with company policies, practices, procedures and safety standards.

· Inspects all conference rooms and common areas each day to ensure security standards are met

· Reports in proper uniform, which is cleaned and pressed

· To be familiar with local competition and rates

· To attend and participate in staff meetings

· To handle all incoming reservations and record properly

· To be familiar with the local areas surrounding the hotel with regards to restaurants, gas stations, etc

· To handle inquiries, both phone and in person, giving property tours when at all possible

· To perform daily, area hotel availability checks

· Washes, dries and folds laundry during their shift according to the Laundry Attendant guidelines

· Other duties as requested

Job Requirements
Responsible for registering guest, assign to rooms, and checking out guests in a prompt and courteous manner. You must be able to furnish varied and routine information to guests and fellow employees in a courteous, pleasant and tactful manner.
Terria Justice
3865 Kramer Dr.
Naples FL 34109
United States