Customer Service Supervisor

Naples, FL
United States

Experience Required
Employment Type
Work Schedule

Job Description

Customer Service Supervisor

Come work in this position at the airport and work with a team dedicated to providing service excellence every day.


Naples Airport Authority serves the community with a vision of connecting people to the Paradise Coast through an exceptional airport experience.


We’re looking for an experienced Customer Service Supervisor to be responsible for coordinating the daily activities of the Customer Service department and the supervision of the Customer Service Representatives and Dispatcher in support of Naples Airport Authority activities.

Some of the position duties include:

  • Create and maintain a strong and effective Customer Service team.
  • Establish schedules and assign duties to the Customer Service team.
  • Resolve complaints and answer any customer service related questions.
  • Maintain training records; work with leadership to ensure compliance with regulatory and company training requirements.
  • Responsible for the review of cash and credit card transactions and ensure that daily checks and balances are completed satisfactorily with the accounting department.


  • Competencies include: Superb Communication Skills, Quality Focus, Customer Service Orientation. Organizational Skills, Dependability/Reliability.
  • Must have full working knowledge of all operational aspects of Customer Service Representatives’ duties and responsibilities as well as excellent communication and customer service skills
  • The ability to manage multiple projects and diverse team members simultaneously required.
  • Ability to deal with problems involving several concrete variables in standardized situations.
  • Must be able to work and communicate calmly and effectively under pressure.
  • Must have intermediate knowledge of computers and office software.
  • Must be flexible with schedule and available to work evenings, weekends and holidays.


  • Excellent benefits package including $0 premium medical and dental plans!
  • Generous retirement plan!
  • Annual incentive award program!