Call Center Patient Service Representative

Job Posted 10/25/2022
Healthcare Network
1441 Heritage Blvd
Immokalee, FL 34142
United States
Category Healthcare
Experience Required
Application Closing Date
Job Description
Obtains current patient information from established and new patients.
Accurately enters/updates patient information in practice management system.
Identifies payer source, verifies insurance eligibility, financial status and assigns correct pay type.
Accurately pre-screens medical/dental records.
Verifies insurance eligibility and obtains authorizations for dates of service.
Reviews Practice Management System for needed updated demographics and consent forms.
Schedules appointments.
Identifies patients by date of birth and name in computer system.
Creates new account if patient not in the system.
Schedules and re-schedules appointments as needed.
Calls No Show appointments to reschedule, makes appropriate notations in Electronic Health Record and Practice Management System.
Routinely demonstrates superior customer service skills.
Answers telephone in a timely and polite manner, preferably within three rings.
Communicates with customers in a courteous, professional, cooperative and mature manner.
Recognizes and responds appropriately to violent/abusive situations, bomb threats, fire and emergency situations.
Accurately takes messages and conveys information to recipient.
Transfers call to physicians and nurses when medically indicated.
Protects/observes patient confidentiality per policies and procedures.
  • Efforts are generally responsive to workflow, must be able to work independently and prioritize work on a daily or weekly basis, subject to occasional reprioritization by others
  • Impact of work performance could result in a noticeable impact in the organization and may involve management attention.
  • May be required to perform the duties of other employees, including supervisors/managers, in their absence.
May be required to perform duties and responsibilities not listed in this description, on a temporary or long-term basis.  
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